Refund policy

Returns & Replacements

We are happy to exchange your product for a credit note on the strict conditions that it is: Within 30 days of purchase. The product is unopened and in original condition. Once your return is received at our head office you will be issued with a Credit Note Voucher via email, which will allow you to repurchase any item of your choice. We regret that Bath Rehab is unable to refund any shipping costs under any circumstance.​

How do I return an item?

Ensure your return meets all of the ‘Return Conditions’ above or your item may be returned to sender. Send your item back to the address below, via a trusted postal method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended.  Returned products will be assessed and you will be notified if your return has been accepted. You may then be issued with a credit note voucher via email. If your return does not satisfy the above conditions it will not be accepted and will be returned to you.

Please note credit note vouchers are not redeemable for shipping costs. If items are exchanged more than once you will be charged an $8.00 postage fee, which will be deducted from your credit note. Overseas purchases will be charged postage as charged initially. We cannot take responsibility for selection of wrong product.